Sunday, May 9 2010
In a survey that was conducted by the MCI to gauge member’s satisfaction, it was revealed that 96 per cent of the members were happy with the level and the quality of the communications they received.
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The poll explored the attitudes and experiences of members to display levels of satisfaction, the use and worth of services as well as reviewing how the MCI had met members’ needs and developments during the past year. The results of the survey proved to be positive and 73 per cent of MCI members would encourage others to use MCI.
Survey Results
The results of the survey showed that 56 per cent of those who responded to the survey thought that the MCI had improved notably over the past 12 months; attributing a strong leadership team as moving MCI down the right road to make improvements in communication and to help in the creation of a united voice within the industry.
Relating to the value of MCI’s services, 67 per cent of those surveyed believed that membership in the MCI provided value for the money. MCI members commented that they thought that the information and statistical services that MCI offered was valuable and also acknowledged the importance of other functions that the MCI performed, which included lobbying activity by the MCI.
The service departments all received ratings that were a seven or higher, the Statistics department was rated at 8.4, the Safety Department rated at 8.3, with the Membership Department rated at 8.3. The two highest rated benefits offered by MCI was monthly statistical updates and the warning of the impact of regulations
